Terms and Conditions of Service and Refund Policy

These Terms and Conditions govern your use of the services provided by Visas Abroad. By using our services, you agree to comply with these Terms and Conditions, and acknowledge that you have read our Refund Policy set out below.

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Outcome Guarantee: While Visas Abroad will make every effort to obtain a favorable outcome for your visa application, we do not guarantee the success of your application. However we do offer a Service Fee Guarantee where we will refund our Service Fee charges should it be found that Visas Abroad was at fault for any omission/ error on its part and your application was rejected. This is detailed in our Refund Policy below.

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Third-Party Services: Visas Abroad acts as a third-party service provider in conjunction with the services offered by the Department of Home Affairs. We assist you in the visa application process, but the final decision rests with the Department of Home Affairs or the relevant issuing authority.

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Additional Costs: Any courier fees, translation fees, administrative fines payable to the Department of Home Affairs, and any other costs not included in the initial quotation may be billed separately as required.

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Cancellation Fees: If you decide to cancel your application, cancellation fees will apply. The fees will be determined based on the amount of work that has been performed on your application.

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Payment Terms: All payments for disbursements must be made on acceptance of the quote and/or prior to the submission of the application. 

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Refund & Cancellation Policy

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Service Charges: If the Client is refused a visa, a full refund of Visas Abroad Service Charges will be granted if it is found that Visas Abroad was at fault for any omission and/or error on its part. Furthermore, if it is found that Visas Abroad failed to meet a service level standard that it had guaranteed, a refund will be considered on a case by case basis. 

Embassy and Consular Fees not refundable: Visas Abroad can offer no refund for any delay in processing by third-party services or Embassy and/or Immigration authorities. In addition, Visas Abroad is not held accountable for reimbursing Embassy fees made toward external authorities and organizations for any reasons whatsoever. 

The Service Charges charged by Visas Abroad for services rendered is determined according to our company standards, which all customers agree to upon acceptance of the quotation. Any complaints made after service confirmation, claiming that fees are too costly will not be accepted since they were already outlined in all of our information sources. Despite the outcome, the Service Charge cannot be refunded once services are rendered by Visas Abroad. 

Non-communication with your appointed Visa Consultant for a period of 1 (one) month will be considered service delivered, even if the client leaves and /or does not cooperate after providing partial information.

The client must furnish all relevant documents, forms, and information within a period of 14 (fourteen) days to the appointed Visa Consultant to complete the application submission process. If this is not done, no refund will be issued for Service and/or Advisory Charges.

The client must promptly advise the appointed Visa Consultant of all communications, be it written or verbal, within 7 (seven) days of receiving them from the embassy or any other body related to processing.

The client is obligated to attend each and every interview at the agency’s desired location, at their own expense, and comply with any given orders. Timely compliance is essential for the successful completion of processing.

The client should be aware that if they choose to abandon their request or opt out for some reason at any time after signing up, no refund or transfer of the Visas AbroadService Charges will be given.

The client will provide all essential information and documents, including English translations, in a specified format as directed by Visas Abroad or any relevant authority. Translating these documents is the client’s responsibility, and they are expected to bear costs.

The client understands that submitting documents to the embassy or authority is the client’s responsibility; even if the documents are provided by us, you need to check and ensure the document and information are right. 

Visas Abroad has the right to terminate/withdraw their services without refund of the Service Charges of the client on the below terms:

• If any of your documentation appears fake, inaccurate, incorrect, or insufficient in any way, Visas Abroad will not be held accountable for it nor its potential negative implications, and a refund of Service Charges will not be entertained.

• With the intention of providing quality service, clients must submit all necessary documents within a month from the date of their registration. If not, the fee paid to us will be considered void.

• Tries to malign the name of the company in whatsoever manner, which tampers the functioning of the business or reputation.

• Doesn’t respond to the emails and calls made by the company for more than a month and backs out due to personal reasons.

Visas Abroad is a private company, not affiliated with any governmental organization or embassy. We can only assist by providing guidance and advice for those who wish to travel abroad. Unfortunately, we do not have the authority to grant visas.

Please Note that the final outcome on all requests rests with the relevant government departments in their respective countries and Visas Abroad does not provide any warranties or guarantees regarding the outcome or success of your application. Our agreements with clients are drawn on the bedrock of trust, sincerity, and security, and each option is spelled out clearly. 

General Disclaimer

Our policies are designed to assist our customers with their needs. We strive to provide the best services and package offerings to our customers.

By using our services, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions.